- Personalized Apparel Products

We Protect Your Privacy
We respect the privacy of our customers. This Privacy Policy is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the products, services and features we provide to our customers, Family Names, LLC will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice and we will post any revision on this web site. We encourage you to review our privacy policy periodically. When you do business with us or use our website, you accept this Privacy Policy.

Personal Information
Personal information is information about a specific person, including the person's name, address, telephone number, email address, credit card number, birth date, information about the person's activities and purchases, and, if applicable, member number.

The Information We Gather
When you become a Family Names member, and whenever you purchase products from Family Names, become a registered shopper or request a catalog, we collect and store your personal and transactional information in our customer database. This information is generally used to process your transactions and respond to your requests. You may also receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events.

Aggregate Data and Information Usage
In addition to personal information, we collect and store information about the products purchased by channel and the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall customer behavior patterns. Our goal in using this information is to improve your experience at Family Names by being more responsive to the needs and preferences of our customers.

Our Web servers automatically collect information about each visitor who requests Family Names Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.

Communications from Family Names and Other Companies
In some instances, we use third-party companies to help us provide products and services to you, to assist us in market research, managing customer information, or to fulfill promotions and communicate with you. Some of these companies are given access to some or all of the information you provide to us. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Family Names.

If you want to be removed from all Family Names marketing, choose one of the following options:
visit our Contact Us page to send an e-mail;
call 1.800.613.7031;
or send your request by mail to:

Family Names - Customer Service
200 Industrial Parkway
Chagrin Falls, OH., 44022.

Remember to include your name, address, account number (if applicable) and phone number in the request.

Privacy Policy Changes
This Privacy Policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy and to apply any changes to previously collected information as permitted by law. If our information practices change in the future, we will notify you by posting the changes on our website. This Privacy Policy was last updated on 1/6/2006.

Secure Shopping and Personal Information
We understand that many consumers are concerned about Internet security. Family Names employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at Family Names with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to call us and order by phone: 1.800.613.7031 Mon. through Sun., 8:30 a.m. through 4:30 p.m. EST.

Credit Card Security
You can shop online with confidence, knowing that the financial and personal information you submit is secure. Just be sure to follow these three easy steps.

1. Make sure the sites you buy from use secure commerce technology. At Family Names, security is provided by the best Internet commerce technology available. We use Verisign as our SSL (Secure Socket Layer) digital certificate provider, allowing our customers the strongest certificate services around. Your credit card information is encrypted while traveling the Internet. As a Visa Shop Smart participant, Family Names offers you the safest online transactions.
2. You'll know your transaction is secure when a complete key icon appears in the lower left-hand corner of your Netscape Navigator screen, or a closed lock icon appears in the lower right-hand corner of your Internet Explorer screen.
3. NOTE-E-mail is not secure. Please remember, your e-mail correspondence should never include sensitive information you would not like to share with the general public as e-mail is never a secure environment on the Internet.
4. Buy from merchants you know you can trust. What makes a merchant trustworthy?
5. Guarantee-Family Names offers a 100% repair or replacement guarantee on every product sold.
6. Easy Access-If you have any questions regarding your Family Names purchase, please contact us via e-mail, at our toll-free number 1.800.613.7031.

Keep records. When you purchase a product and check out, print the screen so you have a paper record of your purchase. A paper record will be extremely helpful if you ever need to contact us.